Privacy Policy for NextGen-Nyumba Connect Hub

1. Introduction

At NextGen-Nyumba Connect Hub (NCH), we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with our website (www.nyumbaconnecthub.com), register with us, or use our services. By using our Platform, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of personal information:

User Registration Information: Username, first name, last name, email address, and password.
Profile Information: Phone number, role (e.g., tenant, landlord, agent), gender, passport photo (if applicable), and location for agents and property details.
Usage Data: Information about how you interact with the Platform, including IP address, browser type, device information, and pages visited.
Transaction Data: Details of properties listed, inquiries made, and communications between buyers and sellers.

This information is collected when you register, update your profile, or use our Platform for any purpose.

3. How We Use Your Information

We use your personal information for the following purposes:

To register and authenticate your account.
To facilitate the services you request (e.g., listing properties, connecting buyers and sellers).
To send important notifications, updates, and promotional materials related to your account and services.
To provide customer support and respond to your inquiries.
To improve the functionality and user experience of the Platform.
To comply with legal and regulatory obligations.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, regulatory, or contractual obligations. Upon termination of your relationship with NCH, your personal information will be securely deleted, unless we are required to retain it by law.

5. Sharing Your Information

We do not share your personal information with third parties except in the following circumstances:

With service providers who assist us in providing services (e.g., payment processing, email services, and analytics).
If required by law, regulation, or legal process (e.g., court orders, government requests).
To protect the rights, property, or safety of NCH, our users, or the public.

6. Your Rights

Under Kenyan data protection laws, you have the following rights regarding your personal information:

Access: You can request a copy of the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to legal obligations.
Withdrawal of Consent: You can withdraw your consent for the processing of your personal information at any time, where applicable.

To exercise these rights, please contact us at infor@nyumbaconnecthub.com.

7. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy regularly to stay informed about how we are protecting your personal information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: infor@nyumbaconnecthub.com
Phone: +254-106-337-331